When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

"There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

By Bernard Kelvin CLIVEDuring one of my trips, I walked into a mall and noticed a beautifully arranged automobile showroom.

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

This restaurant is known for its friendly and attentive staff, and we've uncovered the secrets behind its above-and-beyond ...