Abstract: Online discussions in case-based instruction (CBI) are effective in developing the problem-solving skills of pre-service teachers (PSTs). Both the content-oriented role script and the ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

NASHVILLE, Tenn. (WKRN) — In an effort to bring more Tennesseans into artificial intelligence and cloud computing, Amazon Web Services is bringing its Skills to Jobs Tech Alliance to the state. This ...

ST. LOUIS — Phone service at one of downtown St. Louis’ busiest courthouses has been down for more than a week, and copper thieves are to blame. It's part of a rising criminal trend impacting downtown ...

Quant says its new system resolves 77% of issues in real time, aiming to replace chatbot dead ends with true resolution. Quant launches agentic AI for service. New “digital colleagues” are built to ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

The Virgin Islands Water and Power Authority is rolling out a new automated phone notification system to keep customers informed about their utility accounts. Starting Thursday, Sept. 25, customers ...