The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Renewed Partnership Supports WINDTRE’s Commitment to Customer-Centric, Transparent and Differentiated Mobile Experiences FOSTER CITY, CA / ACCESS Newswire / October 21, 2025 / MATRIXX Software, a ...

Energy watchdogs say NorthWestern Energy needs to stop hiding information about data centers from the public, and it needs to ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

In marketing, understanding your company’s target customer demographic is crucial to success. Yes, it’s important to know your demographic data: age, sex, education level, income, family status, and ...

The post Get to Know Your Customers by Asking the Right Questions appeared first on Self Employed.

In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records ...

Do you have a question about CBS-TV programming or need technical support for Paramount+? Here are the ways you can communicate with the network, including customer service information for Paramount+ ...

Hopper Inc. became one of Canada’s most valuable private technology companies by using artificial intelligence to build a challenger to online travel giants Expedia EXPE-Q and Booking.com BKNG-Q. Now ...

I've been writing and editing stories for almost two decades that help people use technology and productivity techniques to work better, live better, and protect their privacy and personal data. As ...