The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.
The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...
Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...
15hOpinion
We Need to Rethink Our Approach to Customer Data and Identity Verification. Here’s Where to Start.
With the claim identified, it’s crucial to be selective in required disclosures, whereby excess data is treated as a ...
When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...
Renewed Partnership Supports WINDTRE’s Commitment to Customer-Centric, Transparent and Differentiated Mobile Experiences FOSTER CITY, CA / ACCESS Newswire / October 21, 2025 / MATRIXX Software, a ...
Energy watchdogs say NorthWestern Energy needs to stop hiding information about data centers from the public, and it needs to ...
Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...
Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...
In marketing, understanding your company’s target customer demographic is crucial to success. Yes, it’s important to know your demographic data: age, sex, education level, income, family status, and ...
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