A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

In a step aimed at improving service quality and strengthening communication with the public, Ministry of Municipality (MoM) has ...

The Built on Databricks solution brings together Talkdesk’s Customer Experience Automation platform and the Databricks Data Intelligence Platform, creating a unified experience that empowers Talkdesk' ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

Vermont Business Magazine The Vermont Department of Motor Vehicles (DMV) will be closed in early November in order to implement the final phase of its modernization project, a major computer system ...

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...