A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

In a step aimed at improving service quality and strengthening communication with the public, Ministry of Municipality (MoM) has ...

Strong momentum continued for GE Aerospace in its third-quarter earnings report. The stock rose after the company reported ...

Q3 2025 Earnings Call October 21, 2025 12:00 PM EDTCompany ParticipantsKen Hastings - Senior Director of Investor RelationsR.

The man who was fatally shot allegedly had a knife and became verbally aggressive when employees asked him to leave Pink ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...