A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...

Midlands contractor, G F Tomlinson, has started works for a new purpose-built family contact centre in Worksop, providing ...

President Paul Kagame’s call for a people-centered approach to Africa’s digital transformation, delivered at the Mobile World Congress in Kigali, could not be more timely. As the continent embraces ...

OTTAWA — Despite hundreds of millions of dollars of investments since a devastating 2017 audit, the Canada Revenue Agency’s ...

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...

Hundreds are expected to attend State College’s “No Kings” protest Saturday. Organizing it are librarians, veterans and ...

A beloved community centre on the very edge of London is one step closer to being saved after a fifth of the local village’s population backed ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

The business process management sector in India employs 1.65 million workers across call centers, payroll, and data ...

The CBI probe further revealed that three call centres operating in Khalapur and Alibag were part of the same network busted ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...