Zoho has added another distribution agreement. This time, it has signed a strategic partnership with SiS Distribution ...

Customer service, while always important, has become more of a crucial differentiator in the eyes of consumers than ever ...

Zendesk ranks fourth in Forbes Advisor’s internal ranking behind Zoho Desk, Freshdesk and Jira Service Management. If you are looking for a Zendesk alternative, here is what we have found.

Here, we'll take a look at how UK retailers can use service desk software to make the most of the online shopping experience.

Top 10 CRM software solutions for business growth in 2024, designed to enhance customer relationships, streamline operations, ...

Configuring Zoho Voice is easy. If you already use the company's customer relationship management (CRM) or help desk software, you can set up everything in just a few minutes. New users simply ...

In addition to its web interface and softphone app (available for Android, iOS, macOS, and Windows), Zoho Voice works with three brands of desk phones: Grandstream, Poly, and Yealink. Zoho says it ...

Zoho Voice can handle both your general business ... Traditional VoIP systems use dedicated VoIP phone equipment that sits on your desk and establishes calls via the Session Initiation Protocol ...

Zoho CEO Sridhar Vembu criticised Freshworks' decision to lay off 12%-13% of its workforce, calling it "naked greed." ...

In a scathing critique aimed at companies prioritizing shareholders over employees, Zoho founder Sridhar Vembu condemned ...