Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

The written letter must explicitly state that you want the item(s) placed on the agenda at the next board meeting. The board ...

When it comes to professional communication, texting and messaging are convenient, but they can’t compete with a well-crafted business letter. “In the digital age, we’ve become much more casual in our ...

The way you handle your response to a guest complaint is key to keeping a positive reputation and maintaining your current customer base. The Cutting Edge PR website warns that a business loses about ...

Q: My client has had his attorney write a letter threatening to sue us if we do not reimburse the $7,500 in expenses that the clients family incurred when a small Asian airline did not honor the ...

When Jimmie Williams Jr. recently tried to exchange a pair of ski pants he bought two days earlier at the Ski Racquet, it was disallowed because the original tags on the pants were removed. For the ...