In the early 1900s when film was really gaining popularity, theaters were the place to be. Mainly because they were the ONLY place to be if you wanted to see a movie. It was a social event and a ...

In 2025, J.D. Power is reconstructing the underlying logic of NPS, pushing this tool back from being a 'management indicator' to a 'strategic engine.' We propose that a truly useful NPS should not ...