The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

There’s a certain irony in loving your Rivian R1S and praising its customer service, even though it spends its early days in ...

Facing a labor crunch, HVAC contractors are leaning on predictive software and smart dispatching to cut costs and boost ...

Why customer POS experience is important. Steps to increase customer satisfaction with a modern POS experience.

Founded in 2018, Jiu Si Intelligent has a registered capital of nearly 20 million RMB and focuses on software and information technology services. The acquisition of this patent reflects its ...

Businesses today operate in a landscape where every interaction matters. Each call, email, or purchase tells a story about ...

This is not something far out in the future. Buy now, pay later firm Klarna has reported that it is employing fewer people ...

Since the start of 2025, the ShinyHunters extortion group has been targeting Salesforce customers in data theft attacks, ...

Software giant Salesforce has laid off around 4,000 employees in its customer service division as part of a shift to using ...

Huawei’s AICC solution is redefining customer engagement by combining efficiency, personalisation and service excellence through three key innovations. AI-driven efficiency gains are powered by large ...

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