Recently, an old friend I hadn’t really connected with in 15 or 20 years reached out by text. I was delighted to hear from ...

The sports agency's president Michael Yormark talks Romelu Lukaku, Vinicius Jr and the Ballon d'Or and targeting the U.S.

A new book, “The Augusta Principles,” explores how the Masters shares something in common with the most respected brands in ...

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Discover how accountancy firms can turn client experience into a growth driver, balancing new business with loyalty and retention.

AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale.

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Jon Brewer of Intapp writes that as law firms save time using AI, they can invest more time in business development (BD), ...

Representative Image Customer experience - both online and offline - has emerged as the key differentiator for brands across categories. It has assumed even greater significance after the pandemic, as ...