For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...

Out-of-contract TV and broadband customers could also make significant savings by switching - £169 on average. Sky customers could save even more by switching - £237 on average. TV and broadband ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

On a recent weekday morning, Sean Hogan had a phone conversation with an AI agent, a development sweeping across the world ...

Scammers increasingly push victims to send them money through crypto ATMs. Records reviewed by CNN reveal the con artists’ tricks.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Colorado Telephone (CTAC Solutions), a family-owned telecommunications provider with roots dating back to 1996, has been ...

California's insurance commissioner issued a stern warning to Tesla's insurance operations, with the company facing potential ...

The hair care company has focused on automating high-volume, low-friction tasks like membership management to free up ...

Binance's Yi He urges users facing losses due to recent market volatility to contact customer service to report their case.