The initiative will focus on industries with complex customer lifecycles, including financial services, healthcare, ...

This collaboration will help accelerate the adoption of AI-powered customer experience (CX) solutions worldwide ...

NTT DATA and AWS have partnered to deliver advanced AI-powered contact centre solutions on Amazon Connect to clients ...

GreyLabs AI plans to use its Series A fundraise to launch its Voice AI Agent Platform and expand R&D and sales teams as it ...

Conversational AI platform, delivering a next-generation voice experience for enterprises. The upgraded voice offering introduces Express Voice for instant, speech-to-speech conversations, and ...

On September 26, Kyiv hosted the 19th CUSTOMER EXPERIENCE CONFERENCE, the only cross-industry event in Ukraine that brought ...

UiPath shares surged more than 10% during Tuesday market action after the automation solutions company announced an array of ...

Adoption of ServiceNow-centric CCaaS provider highlights growing demand for voice-first AI engagement platform. ROCKVILLE, Md ...

News from the week beginning 29th September includes items from @Agiloft, @Azul, @BerkeleySkydeck, @Deltek, @Ultimo, @Kantata, @Planful, @ThompsonReuters, @VertiGIS, @Workday, and @Zoho ...

GenAI is being embedded into enterprise software. This has implications for governance and regulatory compliance.

RBI Deputy Governor Swaminathan J has suggested that public sector banks (PSB) consider using shared technology platforms and ...

RBI Deputy Governor suggests PSBs use shared tech platforms & digital infrastructure for economies of scale. Focus on ...