I took my first business-class flight with KLM from Amsterdam to New York City. My ticket gained me access to the KLM Crown Lounge in Amsterdam as well as priority boarding. I loved having a lie-flat ...

I am writing because I hope that someone at KLM will help me with a refund for a "flex" flight I purchased this summer. This email comes from a place of desperation, as I've had a terrible time trying ...