While its systems are back online, yesterday's massive Amazon Web Services (AWS) cloud services outage brought down thousands ...

Today, 68% of retail customer service is handled by AI bots. Efficiency is undeniable — but empathy remains the ...

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of ...

Peak shopping periods like back-to-school and the holiday season create the perfect environment for cybercriminals to thrive.

Japanese retail company Muji has taken offline its store due to a logistics outage caused by a ransomware attack at its ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

In 2025, economic pressures ranging from inflation and cautious consumer spending to margin compression are forcing retailers ...

Maintaining accurate customer data has become a mission-critical imperative, according to Scott Edmunds, head of global ...

The future of retail CX is a combination of humans and automation. AI can handle the IQ side of service, such as automating ...

Co-op Wholesale has appointed Martin Swadling, formerly of Booker, as its new customer director. The company said the ...

Bank business, customer base, and the expansion of both physical and digital networks are growing, with a focus on electronic ...

The 2025 ASK AFRICA Orange Index reveals that in a fatigued yet resilient economy, empathy, efficiency and fairness are ...