When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

"There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

“Gen Z are more likely to make purchase decisions on reviews and the number of reviews a product and/or service has,” Kevin ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

At WebexOne, Cisco announced new agentic AI capabilities and an open platform, as well as the addition of new AI features to ...

In a sea of fast-food and sandwich chains, JRECK Subs continues to grow a loyal following — not by shouting the loudest, but ...