Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Maintaining accurate customer data has become a mission-critical imperative, according to Scott Edmunds, head of global ...

Kpost’s extended support hours mean that customers who work late or operate businesses outside regular working times can ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

IT Max Global, a leading innovation and IT services provider, unveiled its vision for the future of customer experience, ...

In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records ...

With new agentic AI capabilities powered by Talkdesk Customer Experience Automation, Talkdesk Copilot empowers human agents to request real-time guidance and resolve even the most complex customer cha ...

The Built on Databricks solution brings together Talkdesk’s Customer Experience Automation platform and the Databricks Data Intelligence Platform, creating a unified experience that empowers Talkdesk' ...

The company Discord, blamed for the recent hack involving the theft of government-issued IDs, has denied being hacked, instead blaming 'human error.' ...