Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Energy watchdogs say NorthWestern Energy needs to stop hiding information about data centers from the public, and it needs to ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

Maintaining accurate customer data has become a mission-critical imperative, according to Scott Edmunds, head of global ...

In marketing, understanding your company’s target customer demographic is crucial to success. Yes, it’s important to know your demographic data: age, sex, education level, income, family status, and ...

Kpost’s extended support hours mean that customers who work late or operate businesses outside regular working times can ...

With new agentic AI capabilities powered by Talkdesk Customer Experience Automation, Talkdesk Copilot empowers human agents to request real-time guidance and resolve even the most complex customer cha ...

The Built on Databricks solution brings together Talkdesk’s Customer Experience Automation platform and the Databricks Data Intelligence Platform, creating a unified experience that empowers Talkdesk' ...

On a recent weekday morning, Sean Hogan had a phone conversation with an AI agent, a development sweeping across the world ...

Eleni Kelly joined Pluxee UK as CIO to find a four-year-old digital transformation had failed due to over 100 disjointed ...