Speed, Frankenstein, voice and other takeaways from NiCE CEO Scott Russell’s keynote at Analyst Summit - SiliconANGLE ...
Gadget on MSN
SA-born contact centre system goes global
A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...
Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...
The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...
Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...
In a step aimed at improving service quality and strengthening communication with the public, Ministry of Municipality (MoM) has ...
The Built on Databricks solution brings together Talkdesk’s Customer Experience Automation platform and the Databricks Data Intelligence Platform, creating a unified experience that empowers Talkdesk' ...
In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...
Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...
How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...
In its most transformative release to date, Calix announces its next-generation cloud-and-agentic enabled Broadband Platform built on Google Cloud’s AI and data infrastructure. This evolution unites ...
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