Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

In a step aimed at improving service quality and strengthening communication with the public, Ministry of Municipality (MoM) has ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...