Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

The Vermont Department of Motor Vehicles (DMV) will be closed in early November in order to implement the final phase of its ...

A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...

A year ago, Oldham County required everyone in the county to use the same garbage hauler and created a monopoly that answers ...

Speed, Frankenstein, voice and other takeaways from NiCE CEO Scott Russell’s keynote at Analyst Summit - SiliconANGLE ...

In the first half of 2025, Meta claims to have detected and stopped 8 million accounts involved in fraud. The elderly are ...

As AI clouds over Indian IT services companies, TCS has made a $6.5 billionn-bet on data centres. For perspective, that ...