The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

Speed, Frankenstein, voice and other takeaways from NiCE CEO Scott Russell’s keynote at Analyst Summit - SiliconANGLE ...

A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

In a step aimed at improving service quality and strengthening communication with the public, Ministry of Municipality (MoM) has ...

Strong momentum continued for GE Aerospace in its third-quarter earnings report. The stock rose after the company reported ...

The man who was fatally shot allegedly had a knife and became verbally aggressive when employees asked him to leave Pink ...

We're sharing the latest trends in scams targeting older adults, new safety tools, and tips for how to spot and avoid ...