The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

Speed, Frankenstein, voice and other takeaways from NiCE CEO Scott Russell’s keynote at Analyst Summit - SiliconANGLE ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...

Samsung customer call center opens in Mauldin Read more at ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

In a step aimed at improving service quality and strengthening communication with the public, Ministry of Municipality (MoM) has ...

Strong momentum continued for GE Aerospace in its third-quarter earnings report. The stock rose after the company reported ...