Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

In a step aimed at improving service quality and strengthening communication with the public, Ministry of Municipality (MoM) has ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

The storm is expected to move through the Caribbean this week, but hurricane experts said its path and intensity are ...

Veterans events and announcements are a key way to support military families, engage our community and stay informed. Often, ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...