While Oracle’s takeover of TOA Technologies has sparked M&A activity in the field services space, ServiceNow is planning expansion into new areas in order to grow its service management footprint.

Forbes contributors publish independent expert analyses and insights. We write about innovation based on research from The Innovator's DNA. Digital transformation. It’s the hot topic in corporate ...

If ServiceNow CEO John Donahoe weren't already fully committed to running one of the fastest-growing and most-innovative software companies on the planet, he could make a great living teaching ...