The West Africa Association of Customer Service Professionals (WAACSP) has launched the support aspect of its mandate called “WAACSP for Business (W4B)” to improve service quality and delivery. In a ...
In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...
Proactive Vs. Reactive Support: Shifting Your Focus For Customer Satisfaction In A Tech-Driven World
In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...
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