Call center operations are plagued by high staff turnover, and even the lowest staffing stats are worrisome--one out of four customer service representatives (CSRs) aiding established clients quit ...

Vertical Alliance Group Inc., an online publisher of trucking recruiting sites like BubbaJunk.com and FullFleet.com, launched www.VAGST.com, a new Web-based safety training program for commercial ...

Research from Oklahoma State University suggests that some often-used Web-based delivery methods may not be the best option for providing supplemental training for firefighters in rural areas. A ...