If you enjoy helping people and talking on the phone, and you don't want to leave home to make a decent income, starting your own virtual call center could be a profitable entrepreneurial move for you ...

The coronavirus (COVID-19) crisis has forever changed how call centers think about maintaining business continuity -- from managing agent resources and having the right technology in place, to shoring ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don’t matter. Setting up a virtual call center is easier and faster than you might think. A lot of ...

The coronavirus pandemic has upended our communities, resulting in record-breaking numbers of businesses closing their doors and surging unemployment rates. But even in the midst of this unprecedented ...

The growth of online shopping over the past year has awakened the industry’s need for more remote-friendly customer service capabilities that engage shoppers at any time across all touch points, ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

JPMorgan Chase & Co. has selected Baltimore as the site of its second virtual call center, modeled after the banking firm’s first such center in Detroit. The company said Friday it has hired 40 ...

In the pandemic’s early days, municipal operators began working remotely and continue to more effectively field requests from home. In March 2020, cities across the United States shut down government ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Just over one year ago, JPMorganChase hired the first ...