Traditionally, companies gather customer feedback and measure sentiment in a variety of ways, from surveys to satisfaction scores to support calls and focus groups. While these are important to ...

Along with many other long-held notions, the Covid-19 pandemic has forced us to reassess many of our assumptions about the customer experience. First of all, we’ve seen an incredibly fast and seismic ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

Understanding customer behavior and preferences has been one of the most essential aspects of marketing. Companies have ...

NEW YORK--(BUSINESS WIRE)--Launching today, a Forrester Consulting research study commissioned by the leading provider of customer insights technology, FocusVision, investigates the motivations ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Both customers and service providers must grasp the difference between a technology “deployment” and an “installation” to avoid shortcomings in security system usability, reliability, and operational ...

A quality target is a nominal target given to a production or process to meet customer needs. Adherence to good targets ...

In the marketing industry, being able to collect first-party data, information gathered directly from a company’s own customers, has significant value. To help businesses capitalize on this rich ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...