A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

I'm at the cusp of a huge move up in my career, and I could use some perspective from some others in IT. By title, I'm currently a Network Administrator, although my responsibilities are those of a ...

F2OnSite’s Dispatch Services Program provides next-business-day, same-day, and second-business-day certified technicians to businesses across all ZIP codes in the U.S. The Halo platform supports: The ...

I've been an 'IT support guy' with ticket-based systems providing the 'work', for quite a while, using Mainframe based systems around 1991. In the beginning ... there was a mainframe-oriented ...

WIESBADEN, Germany -- Internet down? Computer or printer not cooperating? There are two ways users in Europe can request IT support -- by calling the Europe Enterprise Service Desk at DSN 119 and by ...