The FTC is amending its Telemarketing Sales Rule (TSR) to better protect consumers from tech support scams. The new rules cover not just incoming telemarketing calls but also outgoing calls from ...

Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration in your technology purchases, these are the brands our readers ...

If you stay on the internet long enough, you are bound to come across browser pop-ups. While many of them are just annoying, ranging from advertisements and paywall restrictions to requests to disable ...

I think that the senior-level execs that make the decision to centralize tech support services derive a false sense of security from the information processing capabilities of the systems they install ...

Regulations protecting people from telemarketing scams now cover tech support scams, which have cost victims hundreds of millions of dollars in recent years. In a 4-1 vote, the Federal Trade ...

Through pop-up windows on computer screens, emails, text messages and phone calls, scammers target seniors by pretending to be tech support, there to help solve invented “problems” with their ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

86 percent of renters indicated that integrating a tech support service into their building could notably enhance the positive brand perception for property management companies ATLANTA--(BUSINESS ...

DSG International PLC, which operates electronics and computer stores throughout Europe, has launched a large customer support operation to capitalize on the increasing frustration of consumers with ...