Once again, Taco Bell tops the list as the fastest drive-thru chain. This marks the fifth consecutive year it’s held that ...

Artificial intelligence is a massive help to everyday processes and work, but over at fast food chain Taco Bell, it is not as effective compared to humans. Taco Bell's management recently admitted ...

The chain rolled out a voice AI system to more than 500 U.S. drive-throughs beginning in 2023 to cut errors and speed service. But customer videos showing the bot looping prompts or accepting prank ...

Few quick-service brands have been as steady as Taco Bell over the past few calendars. And that’s putting it lightly. One of Yum! Brands’ “twin growth pillars,” as the company refers to them (the ...

Last year, Taco Bell made a simple bet that Alexa-like voice assistants could handle the drive-thru window. It didn’t consider whether people could handle dealing with AI. According to the Wall Street ...

That distant ringing? It’s the sound of the Taco Bell death knell, tolling for the restaurant chain’s shambolic AI-powered drive-thrus. We exaggerate, but only a little. The much-maligned tech ...

Fast-food drive-thrus average five minutes and 35 seconds with 87% accuracy, as study reveals friendliness and order accuracy drive customer satisfaction more than speed.