Both TQM, total quality management, and Six Sigma are time tested tools to enhance quality of products as well as services. While there are numerous similarities, the subtleties within these systems ...

The value of a quality department is reflected by its impact on quality and safety outcomes to stop harm upstream and prevent it from reoccurring. In times of budget and workforce reductions, ...

Hospitals are built on the promise of safe, effective, and compliant care, with a strong quality management function at the heart of that promise. But even as organizations prioritize quality ...

This article examines a co-operative union-management approach towards Total Quality Management (TQM) by recourse to a case study from the auto components manufacturing sector. Its purpose is twofold; ...