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Service technicians are the heart of the service economy. They are constantly on the frontlines solving problems, devising solutions, and supporting customer outcomes. They have been called ...

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

In the home service business, your company’s closest customer connection is through the technician. They meet the customer face-to-face, listen to their needs and challenges, and work to leave them ...

Imagine this scenario. You receive a call from a tenant in a building that the heat isn’t working. Simple enough, you deploy a field technician to troubleshoot the issue. The drive is 3 hours away.

Many folks say that service technicians are our best sales people because customers trust them. Or, rather, techs would be the best sales people if they were willing to sell, which they mostly are not ...

NorthWest Arkansas Community College (NWACC) is partnering with the National Bicycle Dealer Association to offer a microcredential for bicycle service technicians.

The American Boat & Yacht Council has named 10 recipients of its 2026 Outstanding Technician Awards and three New Achiever honorees during International Marine Service Technician Week. Winners were ...