A new fleet of ‘tough’ Service NSW Mobile Service Centres are being rolled out by the NSW Labor government. The vehicles ...

Service NSW, the New South Wales government's one-stop shop for service delivery, in April 2020 experienced a cyber attack that compromised the information of 186,000 customers. Following a four-month ...

New South Wales has launched its first wave of digital licences, which allow a licensee to store them on a smartphone or tablet. Residents of the state are now able use the Service NSW app to store ...

The New South Wales government has updated its Service NSW smartphone app for iOS and Android to enable users to view, pay, and contest infringement notices. The update to the app sees a user receive ...

The Public Service Association (PSA) raised concerns last year about the practice of “rounding rules” at the department whereby staff in service centres and the middle office who worked past the end ...

Service NSW has overhauled its cloud security and networking architecture, centralising threat detection and connectivity within its AWS environment. The agency implemented AWS Security Hub alongside ...