With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

ServiceNow isn't just a tool. It’s also an ecosystem that can revolutionize how organizations operate. But too often, teams using this platform aren’t maximizing it. For those teams, a new Service ...

The second Trump administration's approach to shared services may offer agencies less flexibility and potentially lower ...

At Knowledge 2025, ServiceNow launched its AI platform, built to use any AI, agent or model across the enterprise — driven by unified, real-time data. At its Knowledge 2025 event last week, ServiceNow ...