No matter your industry, we are all operating in a customer service environment that is increasingly fast-paced. With tech developments racing ahead, clients naturally expect customer service ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Industries around the world depend on a variety of services and products to fulfill their ...

At the University of North Georgia, a State Leadership Institution, leadership is not just a concept—it's a way of life. Our commitment to leadership permeates every aspect of our university, shaping ...

Amidst its many challenges, the pandemic has revealed a unique opportunity for customer service organizations. On one hand, it has elevated the importance of customer service to nurture customers to ...

DETROIT--(BUSINESS WIRE)--Altimetrik, a leading digital business enablement company, today announced that Rajesh Ananth has been named the winner of the "Front-Line Pro of the Year" category in the ...

The MetLife U.S. Service Delivery Center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. "Only the top 10 percent of ...