We compare the ticket management, customizable user interfaces, and other features of Freshdesk and Spiceworks, two IT-focused help desk software offerings, to see which one better suits your business ...

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

We compare the reporting, security, ticket management, and other features of Freshdesk and Zendesk to see which help desk software solution better suits your business needs. Our team tests, rates, and ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

Atlassian on Thursday rolled out an update to its JIRA Service Desk that adds machine learning, integrated customer satisfaction surveys and automation for resolving problems and incidents. The ...