PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

For more than two decades, Sears Home Services has offered home warranty coverage that extends to appliances and home systems. The company offers a 180-day service guarantee and a preventative ...

In one of those frustrating illustrations of that other Murphy's law our clothes dryer failed last week - two weeks before we hand it over as part of the house sale because we're getting new ...

The COVID-19 pandemic continues to impact repairs when it comes to broken appliances, as delays in getting parts and even new orders are causing big frustrations for homeowners. "I was at the point I ...

ORLANDO, Fla. — A local woman paid thousands of dollars for an appliance repair warranty over the past 15 years. When the well-known service failed to fix her refrigerator for two months, she called ...

When Vivian Glassman’s refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It’s not in the kitchen. Does she still have to pay $75 for the service call?

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Q: I have a Kenmore Elite refrigerator, which I purchased in 2013 from Sears. It still works well, but the mechanism that allows you to dispense water and ice is broken. Christopher Elliott I have a ...