Government Executive

Bisignano to lead IRS in addition to SSA duties, raising questions about the Senate confirmation process

Experts warned that the move could further facilitate the consolidation of Social Security and IRS databases for use in ...
Nextgov

SSA launches public data hub for customer service goals

The new online portal offers a look at how the agency is doing, as its new commissioner passes his 100 day mark on the job. Social Security Administration Commissioner Martin O’Malley has been on ...

Social Security chief gives update on changes to customer experience

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration ...
The State

AARP Says Social Security’s Customer Service Is Dangerously Inadequate

People are dying while waiting for their benefits to get approved. Government agencies aren’t exactly known for their stellar customer service. People looking for help from the Social Security ...
Government Executive

SSA launches a public data hub for customer service goals

Social Security Administration Commissioner Martin O’Malley has been on the job for over 100 days, and now the public has the opportunity to follow along with his work against stated agency goals on ...