MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (Nasdaq: VRNT) today announced enhancements to its Real-Time Speech Analytics ™ solution. The software, which leverages conversational indicators ...

You call a company and hear the automated message: "This call may be monitored for quality assurance." You're soon in a fit of rage because you've been on hold for too long, your package was shipped ...

Voiso, the AI-powered contact center platform trusted by high-velocity sales and support teams worldwide, is seeing growing ...

Speech analytics entered the commercial market in 2004, and its use has been growing rapidly due to its unique and highly compelling value proposition. Speech analytics remains the only application ...

CAMBRIDGE, Mass., Jan. 11, 2021 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced its acquisition of Qurious.io, Inc., a ...

Contact centers can use real-time agent assist to analyze voice interactions between customers and agents in real-time, automate repetitive tasks and guide agents at moments that matter the most ...

DUBLIN--(BUSINESS WIRE)--The "Europe Speech Analytics Market By Component (Service, Solution), By Deployment Mode (Cloud, On-Premises), By Organization Size (SMEs, Large Enterprise), By Application, ...

The speech analytics market continues on its remarkable journey as it matures, enters middle age, and confronts a variety of new challenges. The primary issues are these: Speech analytics is not yet ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), an industry leading provider of the intelligent cloud contact center, today announced a number of platform enhancements that make it ...

Research and Markets has announced the addition of the "2016-2017 Speech Analytics Market Report and Consulting Services" report to their offering. The 2016 - 2017 Speech Analytics Product and Market ...

New Delhi, Jan 12 (IANS) Software company Pegasystems has acquired Qurious.io, a Cloud-based real-time speech analytics solution provider, for an undisclosed sum. Pegasystems said the acquisition will ...