Between 2020 and 2025, patient-written messages increased 153%, according to the study in JAMA. But office visits also rose, ...

Patient-authored portal messages surged 153% between 2020 and 2025, far outpacing growth in office visits and effectively creating a largely uncompensated layer of care that health systems and payers ...

Jump signals a "structural change in care delivery," editorialists note ...

Online portal messages sent to providers more than doubled between 2020 and 2025 as patients now have much more direct access ...

Background: Primary care clinicians spend a growing amount of time responding to patient messages through electronic portals, a task that contributes to burnout. Some health systems are piloting using ...

Researchers from NYU Grossman School of Medicine have examined the use of patient portals and health apps to communicate with their doctor.

As patient portal use continues to grow, Nashville, Tenn.-based Vanderbilt University Medical Center is exploring whether AI can help patients get answers faster while reducing administrative burden ...

Advanced AI capabilities, machine learning and natural language processing technology are steering the transformation of AI contact center solutions. The rapid evolution of AI automation in healthcare ...

The integration of generative AI (GenAI) in patient communication presents benefits and challenges. This retrospective observational study analyzed EHR audit logs to assess how 75 healthcare ...

Please provide your email address to receive an email when new articles are posted on . Patient-initiated portal messages have drastically increased during the past decade. Although physicians are ...