TORONTO--(BUSINESS WIRE)--Samsung Electronics Canada Customer Service has been recognized for its innovative approach to providing seamless Omni-channel experiences to customers. At the International ...
WEST NEW YORK, N.J. & SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Incisiv, in collaboration with Blue Yonder and Microsoft, today released the 2023 Omnichannel Experience Index, assessing top retailers' ...
To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...
Analyst Insight: Consumer shopping habits have changed over the past few years, thanks to the pandemic and the rise of e-commerce purchases. A recent Forrester Research report focuses on consumer ...
Loyalty continues to be a powerful driver of digital engagement and value creation with membership of Albertsons for U ...
Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced that it has been named a Leader in the ...
Shares of Macy's, Inc. M have been climbing up the charts, thanks to the effective implementation of its Polaris Strategy and robust omni-channel endeavors. The Polaris strategy mainly aims at ...
The customer is just increasingly omni-channel. So says Macy’s CEO Jeff Gennette, reiterating a thesis that’s underpinned the iconic US retailer’s Polaris turnaround strategy. COVID clearly ...
eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More COVID-19 accelerated a buy-from-home economy, expanding the ...
Best Buy Co., Inc. BBY has been making stupendous efforts ever since the outbreak of the COVID-19 pandemic. The company’s extraordinary digital efforts to cater to consumer demand amid the jittery ...
AnswerNet's Acquisition of the Top 4 TPV Providers Fueled the Platform's Evolution WILLOW GROVE, Pa., March 20, 2023 /PRNewswire/ -- AnswerNet is proud to announce the successful completion of its ...
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