Kelvin Watson’s first experience downloading a library ebook required 19 steps. “By the time I was done, I didn’t want to read the book,” he said as part of the background leading up to the ...
The digital transformation of library services has brought usability and user experience to the forefront of system design. Modern library websites are expected to be intuitive, accessible and ...
Becky Potter, library experience supervisor at Calgary Public Library, shares debriefing tools the library uses to support frontline staff on June 28 at the American Library Association's 2025 Annual ...
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