Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

GAITHERSBURG, Md., July 03, 2019 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press media regarding the latest enhancements to ...

Today’s software market demands quality at speed. This is why organizations are implementing automation testing tools to complement manual testing. Read on to discover the best automation testing ...

Wishpond files three new patent applications for conversational AI workflow building, adaptive voicemail/IVR detection, and ...