Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Many retailers struggle with fragmented communication tools, leading to inefficiencies and frustration. By reading this ebook, you will learn how and why to implement a unified retail communication ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Customers often encounter ...

Customers can ask a simple question to a virtual shopping assistant and connect with a company representative for a more complex issue. With advances in technology come opportunities to improve ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Daily Harvest is using AI to optimize the packing space for its frozen foods. Since it started using AI, Daily Harvest has received fewer customer complaints about damaged goods. This article is part ...

It’s been an eventful year in technology, but one theme stands out as the dominant one of 2024: the emergence of generative artificial intelligence as a viable, even breathtaking, advancement. It ...

Kerry Gross, director of research intelligence at American Banker, moderated a panel with Brianna Elsass, head of U.S. digital servicing at BMO; Erin Holloway, executive industry advisor at SAP; and ...

CHANDLER, Ariz., Feb. 7, 2024 /PRNewswire/ -- Tata Consultancy Services (TCS) and VIAVI Solutions (NASDAQ: VIAV) today announced that Claro Colombia has selected AI-based solutions from a strategic ...