Net promoter score (NPS) is a specific metric that assesses how likely it is for your customers to recommend your company or individual products to others. To calculate NPS, subtract the ...

The way to calculate your NPS score is by aggregating your survey results and then subtracting the percentage of detractors from the percentage of promoters (i.e. Promoters – Detractors = Net ...

Any score above 0 is considered good, while 50 and over is excellent. The closer you get to an NPS of 100, the better. How Do You Calculate NPS?

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale.

The basic Net Promoter Score question that was created by Fred Reicheld and Bain&Company. I’ve always found it to be powerful survey question to determine overall customer sentiment. Did the ...

Loyal patients are an asset to any health care business since they are more likely to refer other potential clients. That’s why patient feedback is vital for the company’s decision-making ...