We compare the ticket management, customizable user interfaces, and other features of Freshdesk and Spiceworks, two IT-focused help desk software offerings, to see which one better suits your business ...

Atlassian is integrating knowledge management tools more throughout its JIRA Service Desk with the aim of resolving service requests faster. On Wednesday, JIRA Service Desk agents will see recommended ...

Make your help desk operation as customized and efficient as possible with these five third-party cloud app integrations to Freshdesk. Freshdesk is a fast-growing, Software-as-a-Service (SaaS)-style ...

Welcome back, RedHawks! We are excited to have you back and start the Fall 2025 semester with you, but first we want you to know what your support options are should you ever need them. As we begin ...

I'm looking for a free help desk and knowledge base software solution. I'd prefer that it runs on IIS since that's what our external facing web servers are using. Though, if you know of a solid ...

Jamshedpur, May 3: Basera, a city-based welfare organisation in Bistupur working for empowerment of women for over a decade, has decided to come up with a knowledge centre on its premises. Likely to ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...