The user experience is something every insurer must consider as the importance of a competitive edge continues to grow within an industry where customers have more options from which to choose.

Aetna sells cheap health insurance plans but its customer service is below average. Aetna will stop selling marketplace health insurance at the end of 2025. That means if you currently have coverage ...

GW employees’ medical insurance contributions will increase as the University changes its health insurance plan administrator ...

Plans may not be available or legal in all states. Plans not ACA compliant. Aspen Health Insurance can be a good option for some people who need short-term health insurance, but there are some things ...

Only 11 percent of respondents significantly agreed that increased use of IT in customer service has improved the level of service from insurance companies in the past five years, according to data ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

Is Ambetter Health Good Insurance? Like many insurance companies, Ambetter health insurance has pros and cons that you need to weigh out to decide whether it’s the best option for you. It shines when ...